What We Believe

At Marco Polo Hotels, our core values are the principles that guide, motivate and inspire us as we bring our mission to life.  These core values describe “how” we do what we do and they are the very essence of Marco Polo Hotels.

Our Mission

We are exceptional operators of contemporary 4 and 5 star hotels and create value in every encounter with our owners, guests and associates.

Our Vision

Exceptional and personalized service, exceeding expectations, and inspiring a connection to our brand in the experiences we provide.

Our Values

At its core, the Marco Polo Hotels holds the following values and beliefs:

Exceptional Service - We understand that the value can be created with every encounter and this is reflected in our superior standard of service.

Integrity - We are honest and straightforward in our interactions with our owners, guests, colleagues and the communities in which we operate.

Respect - We respect the objectives of our stakeholders, the values of our guests, and the cultural difference in the locations that we operate.

Teamwork and Passion - We bring our individual expertise, creativity and passion for our industry as a Marco Polo team member.  This sets us apart and is the essence of the Marco Polo Way.

Continuous Improvement - We are innovative and utilize best practices to continually improve our management techniques, and the quality of our products and services.