Terms & Conditions

  • Offer is valid for stays from 25 July to 31 October 2022
  • Offer is not applicable for persons who have stayed in Mainland China or Macao only
  • Guests must present valid COVID-19 negative test result documents according to the HKSAR Government directives upon check-in
  • Minors below 16 years old shall be accompanied by a parent or legal guardian
  • Minors aged between 16-17 years old can be accompanied or unaccompanied by an adult for the quarantine period. For unaccompanied minors, a hotel consent and indemnity form (Form Download) is required to be completed and signed by the parents or legal guardian and return to resv.hkh@marcopolohotels.com with ID document of the parents or guardian.
  • If the minor is required to be accompanied by an adult during his/her stay, the accompanying person should apply for conditional approval from the Department of Health by emailing the completed application form (Form Download) to caretaker_apply@dh.gov.hk. A copy of the approval is required for check-in. Both the minor and the accompanying person should stay in the same room. For detailed arrangements, please enquire with the Department of Health by calling +852 2125 1999
  • The length of stay is based on the HKSAR Government’s regulation (Prevention and Control of Disease Ordinance (Cap. 599)). Extension of any stay required by the HKSAR Government is subject to availability upon request
  • Additional charge of HKD400 net per guest aged 3 or above per night applies, including full-board meal plan
  • Children aged 3 or above will be classified as paid occupants for quarantine room bookings. Please add them to the number of “Adult” on website booking for the final room rate calculation
  • Children under 12 years old can share the existing bed with their parents. For a rollaway bed, an additional charge of HKD400 net per night applies. Please contact reservations in advance for the arrangement
  • Extra bed is required for the 3rd adult (aged 12 years old or above) at additional charge of HKD400 net per night. The charge is not included on website booking. Please contact reservations in advance for the arrangement and payment
  • A maximum of two adults and two children under 12 years old; or three adults is allowed per room per stay
  • Flight number and estimated flight arrival date and time must be provided upon reservations (please input the flight details in “Additional and Preferences” box)
  • Breakfasts, lunches and dinners must be consumed on the day they are served and cannot be carried forward. Any unused portion cannot be used for any other service or exchanged for cash
  • Bedding arrangement is subject to hotel’s availability upon check-in
  • Club access and benefits will be not available during the stay
  • Credit card prepayment for the full duration of the stay is required at the time of booking
  • Prepayment will not be refunded for cancellations
  • Refund will be arranged when period of stay is changed due to update of Hong Kong government quarantine policy or flight cancellation (proof of document is required)
  • Refund will be arranged if the guests fail to arrive Hotel for check-in because of being tested positive of COVID-19 on the arrival day, subject to proof of valid document
  • Should the guest unable to complete the entire stay because of being tested positive of COVID-19, Hotel will refund the remaining balance from the day after the guest is hospitalised. Hotel will charge the room daily if there’s any luggage left behind and it would be kept in room until an authorised person to pick up
  • Should the guest be removed from hotel and sent to Quarantine Camp by the Hong Kong SAR government due to violation of regulations, room payment will be forfeited and no refund to be made
  • In the case that government changes the number of nights required for quarantine stay, and if that falls less than the number of nights you have booked, refund of the extra nights will be offered
  • The booking is non-transferrable, and once confirmed, no name change is allowed
  • Smoking rooms are available on request and are subject to availability
  • Rates are inclusive of 10% service charge
  • Rates are subject to availability and are not applicable to group bookings

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