Found a lower rate elsewhere? We will match it and offer you an extra 10% off!
As part of our Best Rate Guarantee offer, we guarantee you will enjoy the best rate when you book directly on marcopolohotels.com
Should you find a lower rate, we will offer you an additional 10% off with the same terms and conditions as what you found on a third party website.
Book directly with us to enjoy the best rates, every time.
- If you found a lower rate on another website and have an existing booking with us that you made via marcopolohotels.com, please submit your claim to us within 24 hours of making your reservation, and at least 72 hours before your scheduled arrival.
- If you found a lower rate on another website and do not have an existing booking with us but wish to book directly with us, we will honour the lower rate you found plus offer you an additional 10% off, providing that you make your reservation with us within 24 hours of your claim being accepted.
- If you would like to make a claim, simply select the hotel that you would like to make a claim for, fill in all the necessary information required, and submit the form to us online.
- In order to validate your claim, please provide us with the URL and Screen Shot of the website where you found a lower rate.
- Comparing the Terms - The Best Rate Guarantee offer applies to rates which have matching terms and conditions including pre-payment terms, deposit details, number of guests, membership discounts, coupon redemptions and other terms and conditions.
- Comparing the Rooms - The Best Rate Guarantee offer is only available for the same room type and view.
- Comparing the Rates – The lower rate and Best Rate Guarantee comparison must be done using the same inclusions such as whether tax and service charges are included.
- Currency exchanges will be taken into consideration allowing for a 1% variance.