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FAQs

  1. Are there any additional taxes or service charges applied to the final bill?

    Yes, a service charge and applicable government taxes (VAT) will be added to your final room bill.

  2. Are there room and experience packages that include meals, spa treatments, or activities?

    Yes, we regularly offer packages to enhance your stay. For example, our current Spring Campaign includes accommodation and dining options. Please visit our website for the latest offers.

  3. How long does it take for a deposit or pre-authorisation to be released after checkout?

    The release of a pre-authorisation hold typically takes 3-5 working days, but the exact timing can vary depending on your bank's processing schedule.

  4. When will my credit card be charged — at the time of booking or upon arrival?

    For guests booking from overseas, payment is typically charged at the time of booking. For domestic guests, payment is usually settled upon arrival.

  5. Which payment methods and credit cards are accepted at Marco Polo Parkside, Beijing?

    We accept a variety of payment methods, including WeChat Pay, Alipay, UnionPay, Visa, American Express, and Mastercard.