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FAQs

  1. Can a third party make payment for another guest's reservation?

    Yes, this is possible. Please contact our reservations team in advance to complete a third-party credit card authorization form.

  2. Does Marco Polo Hotels offer a best rate guarantee for direct bookings?

    Yes, we are pleased to offer a Best Rate Guarantee for all reservations made directly on our official website.

  3. How do I add my GHA DISCOVERY membership number to an existing booking?

    You can easily add your GHA DISCOVERY membership number by contacting our Reservations or Front Office team. They will be happy to update your booking to ensure you receive your benefits.

  4. How do I modify an existing reservation?

    To modify your reservation, please contact our reservations team directly at +86 10 5963 6688 or parkside@marcopolohotels.com. Our team will be happy to assist you.

  5. Is a deposit required at the time of booking, and when will it be charged to my card?

    A deposit or pre-payment is required for all guaranteed bookings to secure your room. The specific timing of the charge depends on the booking terms.

  6. Is there a benefit to booking directly through the Marco Polo Hotels website rather than a third-party platform?

    Yes, absolutely. Guests who book directly and join our GHA DISCOVERY loyalty programme enjoy an exclusive 10% off our rates, along with other member benefits.

  7. What happens if I need to check out earlier than my booked departure date?

    Early check-out is permitted; however, charges may apply depending on the terms of your specific reservation. Please contact our front desk team for assistance.

  8. What is the best way to make a reservation at Marco Polo Parkside, Beijing?

    For the best rates and offers, we recommend booking directly via our official website, or by contacting our reservations team at +86 10 5963 6688 or parkside@marcopolohotels.com.

  9. What is the cancellation policy at Marco Polo Parkside, Beijing?

    Cancellation policies vary depending on the rate or package booked. We advise checking the terms and conditions at the time of booking, or contacting our Reservations Department for clarification.