FAQs
Categories
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What is the difference between Superior, Deluxe, and Premier room categories at Marco Polo Wuhan?
The main distinction between our room categories is the spectacular view of the Yangtze River. Our Superior Rooms offer city views, while our Deluxe and Premier rooms offer progressively more expansive river views, from a 90° angle up to a stunning 270° panoramic view.
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What is the Continental Club at Marco Polo Wuhan, and what privileges and benefits does it include?
The Continental Club offers an elevated experience for guests in our executive-level rooms. Privileges include: exclusive breakfast, all-day refreshments, and evening Happy Hour in the Club Lounge; complimentary use of the meeting room for two hours (reservation required); complimentary laundry for three items per stay; late check-out until 4:00 PM (subject to availability); and a 10% discount on our limousine service.
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What are the Continental Club hours, and what is served during breakfast, afternoon tea, and evening cocktails?
Located on the 34th floor, the Continental Club is open daily from 6:30 AM to 11:00 PM. Breakfast is served until 10:00 AM (weekdays) or 10:30 AM (weekends). All-day snacks and drinks are available, and our evening Happy Hour, featuring beverages, hot dishes, and desserts, is from 5:30 PM to 8:00 PM.
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What bed sizes are available, and what are the dimensions of king beds, twin beds, and extra beds?
We offer several comfortable bed sizes:
·Super King Bed (size: 2.44 x1.98m),
·King Bed (size: 1.8 x 1.98m)
·Twin Bed (size: 1.22 x 1.98m)
·Extra Bed (size: 1 x 1.9m) -
Are cribs or baby cots available on request?
Yes, we are happy to provide a baby cot for our youngest guests upon request. Please let us know in advance so we can prepare for your family's arrival.
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Can a rollaway or extra bed be added to my room?
Yes, an extra bed can be arranged in your room for an additional charge. Please contact our reservations team to confirm arrangements.
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Can adjacent or connecting rooms be arranged for families or groups?
Yes, we can certainly arrange for connecting or adjacent rooms, subject to availability. We recommend making this request at the time of booking.
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Is Wi-Fi complimentary throughout the hotel and in all guest rooms?
Yes, complimentary high-speed Wi-Fi is available for all guests throughout the entire hotel, including all guest rooms and public areas.
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Does the room include a mini bar, and is there a charge for items used?
Yes, all our guest rooms feature a well-stocked mini bar. Please note that a charge will be applied to your account for any items consumed.
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Is there a bathtub in the room, or are rooms shower-only?
Yes, for your ultimate relaxation, all of our guest rooms and suites are equipped with a bathtub.
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Are hypoallergenic pillow or bedding options available on request?
Yes, we can provide hypoallergenic pillows and bedding upon request to ensure your utmost comfort. Please contact our housekeeping team.
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Is daily housekeeping included, and can I customise the schedule to suit my preferences?
Yes, daily housekeeping is included. You may also contact our team to request service at a time that is most convenient for your schedule, and we will do our best to accommodate.
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Do the rooms feature a dedicated workspace or business-friendly setup?
Yes, our rooms are designed with the business traveler in mind, featuring a dedicated workspace with a comfortable desk and chair to ensure a productive stay.
