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FAQs

  1. What is the best way to make a reservation at Marco Polo Wuhan?

    For the best rates and exclusive offers, we recommend booking directly through the official Marco Polo Hotels brand website or via our official WeChat Mini Program.

  2. Is there a benefit to booking directly through the Marco Polo Hotels website rather than a third-party platform?

    Yes, absolutely. Guests who book directly are eligible for our GHA DISCOVERY loyalty programme benefits, including an exclusive 10% member discount.

  3. Does Marco Polo Hotels offer a best rate guarantee for direct bookings?

    Yes, we proudly offer a Best Rate Guarantee for all reservations made directly on our official website.

  4. How do I modify an existing reservation?

    To modify your booking, please contact the original channel through which you made the reservation. Our team can assist with modifications for direct bookings.

  5. What is the cancellation policy at Marco Polo Wuhan?

    Cancellation policies vary depending on the rate and package you have booked. For specific details, please refer to the terms and conditions outlined in your booking confirmation.

  6. Is a deposit required at the time of booking, and when will it be charged to my card?

    For most reservations, no deposit is required at the time of booking. A security deposit will be collected upon check-in, and your final charges will be settled upon check-out.

  7. What happens if I need to check out earlier than my booked departure date?

    If your booking does not involve a multi-night promotional rate, you can simply settle the bill for the nights you have stayed. If a promotional rate was used, you may be required to pay the rate difference. Please contact our front desk for assistance.

  8. Can a third party make payment for another guest's reservation?

    Yes, third-party payments can be arranged via a corporate bank transfer. Please contact our reservations team in advance to coordinate the details.

  9. How do I add my GHA DISCOVERY membership number to an existing booking?

    You can easily add your membership number by contacting our front desk team at any time during your stay. They will be happy to update your booking.