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FAQs

  1. Can I borrow a power bank, umbrella, or other daily essentials from the hotel during my stay?

    Yes, of course. Please feel free to contact our guest services or concierge team for assistance with any daily essentials you may need.

  2. Can the hotel arrange local tours, excursions, or curated experiences during my stay?

    Yes, our knowledgeable concierge team would be delighted to assist you in arranging local tours and experiences.

  3. How do I contact Marco Polo Jinjiang to make a pre-arrival special request or arrangement?

    You can make special requests through the platform where you made your reservation, or by calling the hotel directly. We look forward to personalizing your stay.

  4. How do I raise a complaint, provide feedback, or escalate a service concern?

    We welcome your feedback through various channels: via your original booking platform, online review sites, a face-to-face conversation with our managers, or by completing the guest questionnaire sent by the hotel.

  5. Is there a 24-hour guest services line or front desk at Marco Polo Jinjiang?

    Yes, our guest services team is available 24 hours a day to assist you.

  6. What concierge services are available at Marco Polo Jinjiang?

    Our Concierge team offers a wide range of services, including luggage storage, parcel delivery, limousine and airport transportation arrangements, and more to enhance your stay.

  7. What local dining or sightseeing recommendations does the concierge team suggest near Marco Polo Jinjiang?

    Our hotel's prime city-center location puts you within close proximity of numerous shopping malls, restaurants, and popular tourist attractions. Our concierge team would be happy to provide personalized recommendations.

  8. Where can I find a taxi near Marco Polo Jinjiang, and where is the designated ride-hailing pick-up point?

    You can use the Didi Taxi app for ride-hailing services, or our team can arrange the hotel's limousine service for you. The designated pick-up and drop-off point is at our main lobby entrance.

  9. Where is the nearest convenience store, supermarket, or pharmacy to Marco Polo Jinjiang?

    The hotel is conveniently located next to a major shopping area, which is just a 5-minute walk away and has everything you might need.