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FAQs

  1. Are there any additional taxes or service charges applied to the final bill?

    No, the prices quoted and listed on your final bill are inclusive of all applicable service charges and taxes.

  2. Are there room and experience packages that include meals, spa treatments, or activities?

    Yes, we regularly feature different promotional packages across our various booking channels. We invite you to check our website for the latest offers.

  3. How long does it take for a deposit or pre-authorisation to be released after checkout?

    Your pre-authorized deposit is released by us immediately upon check-out. The time it takes to reflect in your account depends on your bank's processing time.

  4. When will my credit card be charged — at the time of booking or upon arrival?

    This depends on the terms of your specific booking. Some promotional rates may require pre-payment, while standard rates are typically settled upon arrival or departure.

  5. Which payment methods and credit cards are accepted at Marco Polo Jinjiang?

    We accept major credit cards, including Visa, Mastercard, JCB, and Diners Club, in addition to local mobile payment options.