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FAQs

  1. Can a third party make payment for another guest's reservation?

    Yes, that can be arranged. Please contact our reservations team in advance to complete the necessary payment authorization forms.

  2. Does Marco Polo Hotels offer a best rate guarantee for direct bookings?

    Yes, we proudly offer a Best Rate Guarantee for reservations made directly with us.

  3. How do I add my GHA DISCOVERY membership number to an existing booking?

    You can contact our Reservations Department by phone or email with your membership and confirmation numbers, or simply provide it to our Front Desk team upon check-in.

  4. How do I modify an existing reservation?

    For bookings made on third-party websites, please contact their customer service. For direct bookings (phone, email, etc.), you can modify your reservation by calling or emailing our Reservations Department.

  5. Is a deposit required at the time of booking, and when will it be charged to my card?

    A deposit is not required at the time of booking for most reservations. A security deposit will be collected upon check-in.

  6. Is there a benefit to booking directly through the Marco Polo Hotels website rather than a third-party platform?

    Yes. We offer a Best Rate Guarantee for direct bookings, and GHA DISCOVERY members receive an extra 10% discount. Please note that bookings made via third-party platforms are not eligible for GHA DISCOVERY benefits.

  7. What happens if I need to check out earlier than my booked departure date?

    Should you need to depart early, please inform our team. For prepaid bookings, you must contact the original booking channel to modify the dates. For bookings paid at the hotel, our front desk can assist you directly.

  8. What is the best way to make a reservation at Marco Polo Jinjiang?

    For the best rates and benefits, we recommend booking directly on our official website (marcopolohotels.com), our WeChat mall, or the GHA DISCOVERY website.

  9. What is the cancellation policy at Marco Polo Jinjiang?

    To avoid a one-night cancellation charge, any amendment or cancellation must be made 48 hours prior to 6:00 PM (hotel local time) on the day of your scheduled arrival.