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FAQs

  1. Can a third party check in on behalf of the guest?

    No, third parties cannot check in on a guest’s behalf. For security and privacy, the registered guest must be present with a valid ID and the credit card used for booking (if applicable). If you need to arrange something in advance, contact the Reservations or Front Desk for assistance.

  2. Can I request an early check-in or late check-out, and is there a charge?

    Early check-in is subject to room availability on your day of arrival. For late check-out, a half-day room charge applies for departures before 6:00 PM, and a full-day charge applies for departures after 6:00 PM.

  3. Does Marco Polo Jinjiang offer mobile check-in or pre-arrival checkin?

    We do not currently offer mobile or pre-arrival check-in. To ensure a smooth experience, our front desk team is available 24/7 to provide a personable and efficient check-in, requiring the registered guest to be present with a valid ID.

  4. If my flight departs late in the evening, can I extend my checkout?

    Yes, you may request a late checkout, which is subject to room availability. A half-day room charge applies before 6:00 PM, and a full-day charge applies after 6:00 PM.

  5. What are the check-in and check-out times at Marco Polo Jinjiang?

    Our standard check-in time is from 2:00 PM, and check-out time is before 12:00 PM (noon).

  6. What identification documents are required at check-in?

    We accept several forms of valid government-issued ID, including National ID Cards, Passports, and travel permits for residents of Hong Kong, Macao, and Taiwan.

  7. What is the minimum age to check in as the primary guest at Marco Polo Jinjiang?

    Guests under the age of 18 must be accompanied by a legal parent or guardian to check in.

  8. What should I do if I arrive before the official check-in time?

    If you arrive early, we will do our best to accommodate an early check-in, subject to room availability. If a room is not ready, you may store your luggage with us and enjoy the hotel's facilities.