/  Join
Gallery My Reservations Book Now

FAQs

  1. Can I borrow a power bank, umbrella, or other daily essentials from the hotel during my stay?

    Yes, of course. Please feel free to contact our concierge team, who will be happy to assist you with borrowing an umbrella, power bank, or other available daily essentials.

  2. How do I contact Marco Polo Xiamen to make a pre-arrival special request or arrangement?

    To make any pre-arrival arrangements, please call our main hotel line at 0592-5091888. Our team looks forward to helping you personalize your stay.

  3. How do I raise a complaint, provide feedback, or escalate a service concern?

    We value your feedback. You can share your thoughts by filling out a suggestion card, or by speaking directly with our on-duty Manager, who is always available to listen and assist.

  4. Is there a 24-hour guest services line or front desk at Marco Polo Xiamen?

    Yes, our guest services team and front desk are available 24 hours a day, 7 days a week to assist you with any needs you may have.

  5. What concierge services are available at Marco Polo Xiamen?

    Our Concierge team is at your service to assist with a wide range of needs, including luggage storage, taxi dispatch, and arranging car rentals or airport transfers to enhance your stay.

  6. Can the hotel arrange local tours, excursions, or curated experiences during my stay?

    While our Concierge does not arrange tours directly, we would be delighted to offer recommendations. You can also customize your travel routes on popular apps like Ctrip or Meituan.

  7. What local dining or sightseeing recommendations does the concierge team suggest near Marco Polo Xiamen?

    We highly recommend a visit to the UNESCO World Heritage site of Gulangyu Island, a must-see attraction. Our concierge team is full of excellent local knowledge and would be delighted to offer personalized dining and sightseeing recommendations.

  8. Where can I find a taxi near Marco Polo Xiamen, and where is the designated ride-hailing pick-up point?

    The most convenient place to find a taxi or be picked up by a ride-hailing service is directly at the hotel's main entrance. Our doorman will be happy to assist you.

  9. Where is the nearest convenience store, supermarket, or pharmacy to Marco Polo Xiamen?

    The hotel is conveniently located a short walk from the Mixc, a large shopping mall where you can find a wide variety of shops, including supermarkets and pharmacies.