FAQs
Categories
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What room categories and suite types are available at Marco Polo Xiamen?
We offer a wide range of accommodations, including Superior and Deluxe Rooms, unique Cabana Rooms, and various suites such as our Premier Lake View Suite and the Presidential Suite. We also have Continental Club floor options for an elevated experience.
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What is the difference between Superior, Deluxe, and Premier room categories at Marco Polo Xiamen?
Our Superior and Deluxe rooms are a comfortable 30 square meters, while our spacious Premier Rooms offer an expansive 60 square meters of elegant living space.
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What is the Continental Club at Marco Polo Xiamen, and what privileges and benefits does it include?
The Continental Club is an exclusive retreat for guests staying in our Continental Club rooms and suites. Privileges include complimentary daily breakfast, delightful afternoon tea, and evening cocktails, all served in the private Club Lounge.
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What are the Continental Club hours, and what is served during breakfast, afternoon tea, and evening cocktails?
Our Continental Club is open daily from 7:00 AM to 9:00 PM. Our breakfast, afternoon tea, and evening cocktail services are all presented in a semi-buffet style, offering a range of delicious options for you to enjoy.
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What bed sizes are available, and what are the dimensions of king beds, twin beds, and extra beds?
Our bed dimensions are as follows: King Bed (大床): 1.8m x 2m; Twin Bed (双床): 1.2m x 2m; and Extra Bed: 1m x 2m.
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Are cribs or baby cots available on request?
Yes, we are happy to provide a complimentary baby cot upon request, subject to availability. Please let us know in advance so we can prepare for your family's comfort.
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Can a rollaway or extra bed be added to my room?
Yes, an extra bed can be arranged in most room types for an additional charge. Please contact our reservations team to confirm arrangements.
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Can adjacent or connecting rooms be arranged for families or groups?
Yes, we can certainly arrange for connecting or adjacent rooms, subject to availability. We recommend making this request at the time of booking to increase the likelihood of accommodation.
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Is Wi-Fi complimentary throughout the hotel and in all guest rooms?
Yes, complimentary high-speed Wi-Fi is available for all guests throughout the entire hotel, including all guest rooms and public areas.
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Does the room include a mini bar, and is there a charge for items used?
Yes, all rooms have a mini bar. The mini bar is complimentary for guests staying in our suites, while charges apply for all other room types.
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Is there a bathtub in the room, or are rooms shower-only?
Several of our room categories are equipped with a bathtub for your relaxation. Please feel free to check with our reservations team for a room type that meets your preference.
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Are hypoallergenic pillow or bedding options available on request?
Yes, we can provide hypoallergenic pillows and bedding upon request to ensure your utmost comfort. Please contact our housekeeping team.
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Is daily housekeeping included, and can I customise the schedule to suit my preferences?
Yes, daily housekeeping is included in your stay. While a specific time cannot be guaranteed, you can inform our team of your preferences, and we will do our best to accommodate your schedule.
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Do the rooms feature a dedicated workspace or business-friendly setup?
While our rooms do not feature dedicated workspaces, guests staying in our Continental Club rooms or suites are welcome to use the business centre facilities free of charge. Please contact our team for reservations.
