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FAQs

  1. What is the best way to make a reservation at Marco Polo Xiamen?

    You can make a reservation by calling the hotel directly, visiting us in person, or booking through our official online channels for the best rates.

  2. Is there a benefit to booking directly through the Marco Polo Hotels website rather than a third-party platform?

    Yes. By booking directly and joining our GHA DISCOVERY loyalty programme, you can earn valuable DISCOVERY Dollars (D$) and enjoy an additional 10% off our rates.

  3. Does Marco Polo Hotels offer a best rate guarantee for direct bookings?

    Yes, we proudly offer a Best Rate Guarantee for all reservations made directly on our official website.

  4. How do I modify an existing reservation?

    For bookings made on our official website, you can modify your reservation directly online. For all other direct bookings (e.g., by phone), please contact our Reservations Department or Front Desk team for assistance.

  5. What is the cancellation policy at Marco Polo Xiamen?

    Cancellation policies vary depending on the specific rate plan or package you have booked. We advise checking the terms and conditions at the time of booking for details.

  6. Is a deposit required at the time of booking, and when will it be charged to my card?

    Yes, a security deposit is required for your stay, which will be collected from your card upon check-in.

  7. What happens if I need to check out earlier than my booked departure date?

    Early departure may be possible. We ask that you speak with our front desk team to reach an agreement regarding any rate adjustments based on your specific booking terms.

  8. Can a third party make payment for another guest's reservation?

    Yes, this can be arranged. Please contact our reservations team in advance to complete the necessary payment authorization forms.

  9. How do I add my GHA DISCOVERY membership number to an existing booking?

    You can easily add your membership number by informing any of our hotel staff, such as at the front desk or reservations. They will be happy to update your booking.