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FAQs

  1. Which payment methods and credit cards are accepted at Marco Polo Xiamen?

    We accept a variety of payment methods, including Mastercard, VISA, AMEX, Diners Club, and JCB, as well as local mobile payments like WeChat Pay and Alipay.

  2. When will my credit card be charged — at the time of booking or upon arrival?

    For most reservations, a security deposit (pre-authorization) will be collected from your card upon arrival at the hotel.

  3. How long does it take for a deposit or pre-authorisation to be released after checkout?

    The pre-authorization on your card is typically released by us on the same day as your check-out. The exact time it reflects in your account depends on your bank's processing schedule.

  4. Are there any additional taxes or service charges applied to the final bill?

    Yes, your final bill will include a service charge as well as all applicable government taxes.

  5. Are there room and experience packages that include meals, spa treatments, or activities?

    Yes, we regularly offer a variety of room and experience packages that may include dining credits or other value-added benefits. Please visit our website for the latest offers