FAQs
Categories
- Top FAQs
- About Marco Polo Hotels
- Location & Getting Here
- Check-in & Check-out
- Room & Suites
- Dining & Restaurants
- Afternoon Tea & Bar
- Spa & Wellness
- Pool & Fitness
- Weddings & Banquets
- Meetings & Events
- Parking
- Reservations & Booking
- Location & Getting Here
- Policies
- Accessibility
- Sustainability
- Concierge & Special Requests
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Are accessible rooms available at Gateway Hotel, Hong Kong?
While we do not have specific rooms designated as 'accessible,' our hotel is designed with accessibility in mind, with fully wheelchair-accessible public areas. Our team is also available 24/7 to provide any personal assistance to ensure your comfort.
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Is Gateway Hotel, Hong Kong wheelchair accessible throughout the property, including restaurants and event spaces?
While our bathrooms do not have specific accessibility features, our public areas are fully wheelchair accessible, and our team is available 24/7 to provide any personal assistance you may need during your stay.
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Are accessible bathrooms with roll-in showers or grab rails available?
While our bathrooms do not have specific accessibility features like roll-in showers, our public areas are fully wheelchair accessible, and our team is available 24/7 to provide any personal assistance you may need during your stay.
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What accessibility assistance or special arrangements can the hotel prepare in advance for guests with specific needs?
We are committed to an accessible stay for all. We can provide a portable shower chair, pre-assign a suitable room, book wheelchair-accessible vehicles, and assist with equipment rentals. Please notify us of your needs in advance.
