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FAQs

  1. What room categories and suite types are available at Gateway Hotel, Hong Kong?

    We offer a variety of thoughtfully designed rooms and suites: Superior (高级客房), Deluxe (豪华客房), Premier (尊贵客房), and Premier Harbour View Rooms (尊贵海景客房). We also feature family options and suites for an enhanced stay.

  2. What is the difference between Superior, Deluxe, and Premier room categories at Prince Hotel, Hong Kong?

    Our Superior Rooms are well-appointed for a comfortable stay. Deluxe Rooms offer extra space, while Premier Rooms feature enhanced layouts and ambience. The Premier Harbour View Rooms combine this premium experience with stunning views of Victoria Harbour.

  3. What is the Continental Club at Prince Hotel, Hong Kong, and what privileges and benefits does it include?

    The Continental Club is our exclusive lounge offering personalized service and comfort. Guests enjoy privileges including private check-in/out, daily breakfast, all-day refreshments, evening cocktails, dedicated concierge services, and complimentary laundry for three items per stay.

  4. What are the Continental Club hours, and what is served during breakfast, afternoon tea, and evening cocktails?

    The Continental Club is open from 7:00 AM to 11:00 PM daily. We serve a buffet breakfast with an à la carte menu, offer coffee, tea, and light refreshments throughout the day, and present canapés and drinks during our evening cocktail hours.

  5. What bed sizes are available, and what are the dimensions of king beds, twin beds, and extra beds?

    Our bed dimensions are: King bed (1.8m x 1.9m), Queen bed (1.5m x 1.9m), Twin bed (1.3m x 1.9m), and Extra bed (0.95m x 1.9m).

  6. Are cribs or baby cots available on request?

    Yes, we are happy to provide a baby cot upon request. As they are subject to availability, we recommend letting us know in advance.

  7. Can a rollaway or extra bed be added to my room?

    Yes, an extra bed can be arranged in certain room types. The charge is HKD 400 per night, plus a 10% service charge and applicable government tax.

  8. Can adjacent or connecting rooms be arranged for families or groups?

    Yes, we can. You can book a Superior Connecting Family Room (高级相连家庭客房) directly on our website. For other room types, we are happy to note your request, and the arrangement will be subject to availability upon arrival.

  9. Is Wi-Fi complimentary throughout the hotel and in all guest rooms?

    Yes, complimentary high-speed Wi-Fi is available for all guests throughout the entire hotel, including all guest rooms and public areas.

  10. What in-room entertainment or streaming services are available?

    All our guest rooms are equipped with a wide selection of local and international TV channels for your entertainment.

  11. Does the room include a mini bar, and is there a charge for items used?

    Our rooms do not feature a stocked minibar. However, for your convenience, we provide a mini-fridge and complimentary bottled water in all rooms. Guests are also welcome to purchase refreshments from our restaurants and lounge.

  12. Is there a bathtub in the room, or are rooms shower-only?

    Most of our rooms feature a modern, walk-in shower for your convenience. A selection of rooms are also equipped with a bathtub. Please contact our team if you have a specific preference.

  13. Most of our rooms feature a modern, walk-in shower for your convenience. A selection of rooms are also equipped with a bathtub. Please contact our team if you have a specific preference.

    是的，我们可应要求提供防过敏枕头。为确保我们能满足您的需求，请在抵达前提前通知我们。

  14. Is daily housekeeping included, and can I customise the schedule to suit my preferences?

    Yes, daily housekeeping is included for all standard stays. Please note that some long-stay packages may follow a different housekeeping schedule.

  15. Do the rooms feature a dedicated workspace or business-friendly setup?

    Yes, all guest rooms include a dedicated writing desk for your convenience. For a more comprehensive business setup, our Suites and Continental Club Rooms offer enhanced workspaces.

  16. Are hypoallergenic pillow or bedding options available on request?

    Yes, hypoallergenic pillow is available upon request. To ensure we can accommodate your needs, please notify us in advance of your arrival.