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Smoke-free Policy (Effective 1 September 2025)
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FAQs

  1. What room categories and suite types are available at Gateway Hotel, Hong Kong?

    We offer a variety of stylish rooms and suites: Superior Room, Deluxe Room, Premier Room, Superior Suite, the Gateway Suite, and rooms with Continental Club access. We also have a Superior Connecting Family Room.

  2. What is the difference between Superior, Deluxe, Premier room and Suites categories at Gateway Hotel, Hong Kong?

    Experience refined comfort in our Superior Rooms offering a serene and spacious setting. Elevate your stay to our Deluxe Rooms, featuring higher-floor locations and brighter city views for a standout experience. For a quieter and more private retreat, our Premier Rooms provide elevated positioning and a serene ambience. Indulge in exclusivity with our Suites, boasting expansive layouts, separate living areas, and exclusive Continental Club access for personalised services.

  3. What is the Continental Club at Gateway Hotel, Hong Kong, and what privileges and benefits does it include?

    The Continental Club is our exclusive lounge offering personalized service and comfort. Guests enjoy privileges including private check-in/out, daily breakfast, all-day refreshments, evening cocktails, dedicated concierge services, and complimentary laundry for three items per stay.

  4. What are the Continental Club hours, and what is served during breakfast, afternoon tea, and evening cocktails?

    The Continental Club is open from 7:00 AM to 11:00 PM daily. We serve a buffet breakfast with an à la carte menu, offer coffee, tea, and light refreshments throughout the day, and present canapés and drinks during our evening cocktail hours.

  5. What bed sizes are available, and what are the dimensions of king beds, twin beds, and extra beds?

    Our bed dimensions are: King bed (1.8m x 1.9m), Queen bed (1.5m x 1.9m), Twin bed (1.3m x 1.9m), and Extra bed (0.95m x 1.9m).

  6. Are cribs or baby cots available on request?

    Yes, we are happy to provide a baby cot upon request. As they are subject to availability, we recommend letting us know in advance.

  7. Can a rollaway or extra bed be added to my room?

    Yes, an extra bed can be arranged in certain room types. The charge is HKD 400 per night, plus a 10% service charge and applicable government tax.

  8. Can adjacent or connecting rooms be arranged for families or groups?

    Yes, we can. You can book a Superior Connecting Family Room directly on our website. For other room types, we are happy to note your request, and the arrangement will be subject to availability upon arrival.

  9. Is Wi-Fi complimentary throughout the hotel and in all guest rooms?

    Yes, complimentary high-speed Wi-Fi is available throughout the hotel for all guests, including in all guest rooms and public areas.
     

  10. What in-room entertainment or streaming services are available?

    All our guest rooms are equipped with a wide selection of local and international TV channels for your entertainment.

  11. Does the room include a mini bar, and is there a charge for items used?

    Our rooms do not feature a stocked mini-bar. However, for your convenience, we provide a mini-fridge and complimentary bottled water in all rooms. Guests are also welcome to purchase refreshments from our restaurants and lounge.

  12. Is there a bathtub in the room, or are rooms shower-only?

    Most of our rooms feature a modern walk-in shower. Selected room types are also equipped with a bathtub. Should you have a specific preference, please contact our team.

  13. Are hypoallergenic pillow or bedding options available on request?

    Most of our rooms feature a modern, walk-in shower for your convenience. A selection of rooms are also equipped with a bathtub. Please contact our team if you have a specific preference.

  14. Is daily housekeeping included, and can I customise the schedule to suit my preferences?

    Yes, all guest rooms are equipped with a dedicated writing desk for your convenience. For guests requiring additional workspace, our Suites and Continental Club Rooms offer enhanced work areas.

  15. Do the rooms feature a dedicated workspace or business-friendly setup?

    Yes, all guest rooms include a dedicated writing desk for your convenience. For a more comprehensive business setup, our Suites and Continental Club Rooms offer enhanced workspaces.