Latest update:
Smoke-free Policy (Effective 1 September 2025)
3% Hotel Accommodation Tax (Effective 1 January 2025)
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FAQs

  1. What is the best way to make a reservation at Gateway Hotel, Hong Kong?

    For the most accurate information, exclusive offers, and our Best Rate Guarantee, we highly recommend booking directly through our official website or our official WeChat channel.

  2. Is there a benefit to booking directly through the Marco Polo Hotels website rather than a third-party platform?

    Yes, absolutely. Guests who book directly enjoy exclusive benefits such as our Best Rate Guarantee, special offers, and guaranteed reservation security—advantages not always available on third-party platforms.

  3. Does Marco Polo Hotels offer a best rate guarantee for direct bookings?

    Yes, Marco Polo Hotels is proud to offer a Best Rate Guarantee for all direct bookings.

  4. How do I modify an existing reservation?

    For direct bookings, you can contact the hotel by phone or email. Alternatively, if you booked on our website or app, you can log in to your account to modify the reservation directly.

  5. What is the cancellation policy at Gateway Hotel, Hong Kong?

    For flexible rate reservations, cancellation is free of charge if made at least 48 hours prior to arrival. For non-refundable reservations, no amendments or cancellations are permitted once the booking is confirmed.

  6. Is a deposit required at the time of booking, and when will it be charged to my card?

    A pre-payment is required for all non-refundable reservations. This payment may be processed at any time after the booking is confirmed and before your arrival.

  7. What happens if I need to check out earlier than my booked departure date?

    For non-refundable reservations, the full room charge for the original booking duration will still apply even in the case of early departure.

  8. Can a third party make payment for another guest's reservation?

    Yes, we accept third-party payments via a secure, official online payment link. Full payment of all room charges must be settled prior to the guest’s check-in.

  9. How do I add my GHA DISCOVERY membership number to an existing booking?

    You can easily add your membership number by contacting the hotel via phone or email, or simply by informing our Front Desk team upon arrival.