FAQs
Categories
- Top FAQs
- About Marco Polo Hotels
- Location & Getting Here
- Check-in & Check-out
- Room & Suites
- Dining & Restaurants
- Afternoon Tea & Bar
- Spa & Wellness
- Pool & Fitness
- Weddings & Banquets
- Meetings & Events
- Parking
- Reservations & Booking
- Location & Getting Here
- Policies
- Accessibility
- Sustainability
- Concierge & Special Requests
-
Which payment methods and credit cards are accepted at Prince Hotel, Hong Kong?
We accept all major credit cards (Visa, MasterCard, American Express, Diners Club, JCB), debit cards, cash, China UnionPay, WeChat Pay, and Alipay.
-
When will my credit card be charged — at the time of booking or upon arrival?
This depends on your booking conditions. Pre-paid or non-refundable rates are charged at the time of booking, while flexible rates are usually settled upon arrival. Please check your reservation confirmation for details.
-
How long does it take for a deposit or pre-authorisation to be released after checkout?
Pre-authorisations are typically released within 7-14 business days after checkout, but the exact timing varies by bank. If you have any inquiries, please contact our Front Desk or your card issuer.
-
Are there any additional taxes or service charges applied to the final bill?
Yes, any applicable charges such as local government taxes and service charges will be itemized on your final bill. Please check your reservation terms for a full breakdown.
-
Are there room and experience packages that include meals, spa treatments, or activities?
Yes, we offer specially curated packages combining accommodation with meals and other selected activities. For details on our latest room packages, please visit the offers page on our website.
