Latest update:
Smoke-free Policy (Effective 1 September 2025)
3% Hotel Accommodation Tax (Effective 1 January 2025)
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FAQs

  1. How do I add my GHA DISCOVERY membership number to an existing booking?

    You may add your membership number to an existing reservation by contacting the hotel via phone or email. Alternatively, ourfront desk team will be pleased to assist you upon arrival. 

  2. What is the best way to make a reservation at Prince Hotel, Hong Kong?

    For the latest room availability, exclusive offers, and our Best Rate Guarantee, we recommend making reservations directly through the official Marco Polo Hotels website or via our official WeChat channel.

  3. Is there a benefit to booking directly through the Marco Polo Hotels website rather than a third-party platform?

    Yes, absolutely. Guests who book directly enjoy exclusive benefits such as our Best Rate Guarantee, special offers, and guaranteed reservation security—advantages not always available on third-party platforms.

  4. Does Marco Polo Hotels offer a best rate guarantee for direct bookings?

    Yes, Marco Polo Hotels is proud to offer a Best Rate Guarantee for all direct bookings.

  5. How do I modify an existing reservation?

    For direct bookings, you can contact the hotel by phone or email. Alternatively, if you booked on our website or app, you can log in to your account to modify the reservation directly.

  6. What is the cancellation policy at Prince Hotel, Hong Kong?

    Cancellation policies vary according to the rate plan selected. For flexible rate reservations, cancellations may be made free of charge up to 48 hours prior to arrival. For non-refundable reservations, modifications, cancellations, or refunds are not permitted once the booking has been confirmed.

  7. Is a deposit required at the time of booking, and when will it be charged to my card?

    Prepayment is required for all non-refundable reservations. The payment may be processed at any time after the booking is confirmed and prior to the guest's arrival.

  8. What happens if I need to check out earlier than my booked departure date?

    For non-refundable reservations, the full room charge for the original booking duration will still apply even in the case of early departure.

  9. Can a third party make payment for another guest's reservation?

    Yes. We accept third-party payments through our secure online payment platform. Full payment for all room charges must be settled prior to the guest's arrival and check-in.