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FAQs

  1. What concierge services are available at Marco Polo Ortigas Manila?

    Our Concierge team is at your service to assist with a wide range of needs, including arranging transportation, booking local tours, managing courier services, and much more.

  2. Can the hotel arrange local tours, excursions, or curated experiences during my stay?

    Yes, absolutely. Our knowledgeable Concierge team would be delighted to help you arrange local tours, excursions, and other curated experiences to help you discover the best of the city.

  3. Where is the nearest convenience store, supermarket, or pharmacy to Marco Polo Ortigas Manila?

    A 7-Eleven convenience store is located at our Ground Floor (Sapphire Road Entrance). The nearest supermarket is inside Robinsons Galleria mall, and the nearest pharmacy is Watsons on Emerald Avenue.

  4. What local dining or sightseeing recommendations does the concierge team suggest near Marco Polo Ortigas Manila?

    We highly recommend the Old Manila Tour in the historic walled city of Intramuros, complemented by a local dining experience at Barbara's Heritage Restaurant. Our Concierge can assist with arrangements.

  5. Where can I find a taxi near Marco Polo Ortigas Manila, and where is the designated ride-hailing pick-up point?

    While there is no taxi lane at the hotel, the nearest one is at Robinsons Galleria mall. For ride-hailing services like Grab, the designated pick-up point is our Meralco Avenue entrance.

  6. Can I borrow a power bank, umbrella, or other daily essentials from the hotel during my stay?

    Yes, you may borrow items like umbrellas from our concierge team, subject to availability.

  7. How do I raise a complaint, provide feedback, or escalate a service concern?

    We value your feedback greatly. Please feel free to contact our Guest Service Center to speak with the on-duty Manager at any time. They are always available to listen and assist.

  8. Is there a 24-hour guest services line or front desk at Marco Polo Ortigas Manila?

    Yes, our guest services team is available 24 hours a day, 7 days a week to assist you with any needs you may have.

  9. How do I contact Marco Polo Ortigas Manila to make a pre-arrival special request or arrangement?

    To make any pre-arrival arrangements, you can contact our Reservations or Concierge teams directly. They look forward to helping you personalize your stay.