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FAQs

  1. What is the best way to make a reservation at Marco Polo Ortigas Manila?

    For the best rates and benefits, we highly recommend booking directly with the hotel via our official website or by contacting our reservations team.

  2. Is there a benefit to booking directly through the Marco Polo Hotels website rather than a third-party platform?

    Yes, absolutely. Booking directly provides greater flexibility for any amendments and gives you access to exclusive GHA DISCOVERY member rates and benefits.

  3. Does Marco Polo Hotels offer a best rate guarantee for direct bookings?

    Yes, we proudly offer a Best Rate Guarantee for all reservations made directly with us.

  4. How do I modify an existing reservation?

    You can modify your reservation by contacting the hotel's reservation team directly or through the official Marco Polo Ortigas, Manila website where you made the booking.

  5. What is the cancellation policy at Marco Polo Ortigas Manila?

    For most of our rates, reservations may be cancelled free of charge until 6:00 PM one day prior to arrival. Please note that Advance Purchase bookings are non-cancellable and non-refundable.

  6. Is a deposit required at the time of booking, and when will it be charged to my card?

    A valid credit card is required to secure your reservation. For most bookings, payment is collected upon check-in. However, Advance Purchase rates require full pre-payment at the time of booking.

  7. What happens if I need to check out earlier than my booked departure date?

    Our Front Desk may be able to accommodate requests to shorten a stay, depending on your booking terms. Please note that Advance Purchase bookings are non-cancellable and non-amendable.

  8. Can a third party make payment for another guest's reservation?

    Yes, third-party payments can be arranged upon request, either via a secure online payment link or through a bank transfer. Please contact us for assistance.

  9. How do I add my GHA DISCOVERY membership number to an existing booking?

    You can easily add your GHA DISCOVERY membership number to an existing booking by contacting our hotel reservations team directly.