Latest update:
We are currently undergoing a phased renovation from April 13 to October 30, 2026. While Marco Polo Plaza Cebu remains open, some areas are being reimagined. Please note that noise may occur daily from 8:00 AM to 5:00 PM. We appreciate your understanding as we enhance your future experience.
For the comfort and safety of our guests, please note that the jacuzzi and kiddie pool are temporarily unavailable until further notice.
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FAQs

  1. What room categories and suite types are available at Marco Polo Plaza Cebu?

    We offer a range of elegant accommodations, including Deluxe Mountain View and Deluxe Sea View Rooms, Premier Deluxe Rooms, and various suites such as our Deluxe Suites and Specialty Suites.

  2. What is the difference between Superior, Deluxe, and Premier room categories at Marco Polo Plaza Cebu?

    Our Premier Deluxe Rooms are an upgraded version of our Deluxe Rooms. While both are approximately 32 sqm, Premier Deluxe Rooms offer enhanced features such as bidets, additional bedside power outlets, and 43-inch smart TVs, perfect for business or longer stays.

  3. What is the Continental Club at Marco Polo Plaza Cebu, and what privileges and benefits does it include?

    Our Continental Club is temporarily closed until further notice. We invite you to experience our other premium offerings, such as our signature dining restaurant, BLU Bar & Grill.

  4. What bed sizes are available, and what are the dimensions of king beds, twin beds, and extra beds?

    We offer King and Twin bed configurations. We also offer Queen, Double, and Single bed types in select rooms. Please contact our reservations team for specific dimensions to find the perfect room for your needs.

  5. Are cribs or baby cots available on request?

    Yes, we are happy to provide a complimentary baby cot upon request, subject to availability. Please let our team know in advance so we can prepare for your family's comfort.

  6. Can a rollaway or extra bed be added to my room?

    Yes, an extra bed can be arranged, subject to availability. The charge is PHP 1,000 per person for the bed only, or PHP 2,000 per person including breakfast.

  7. Can adjacent or connecting rooms be arranged for families or groups?

    Yes, we can certainly arrange for connecting or adjacent rooms, subject to availability. We highly recommend making this request at the time of booking.

  8. Is Wi-Fi complimentary throughout the hotel and in all guest rooms?

    Yes, complimentary Wi-Fi is available for all our guests, accessible throughout the entire hotel and in all guest rooms.

  9. What in-room entertainment or streaming services are available?

    For your entertainment, our rooms are equipped with Smart TVs and a wide selection of premium cable channels.

  10. Does the room include a mini bar, and is there a charge for items used?

    Yes, our Suite rooms are equipped with a minibar, and all items are complimentary as part of the suite package. Minibars are not available in other room types.

  11. Is there a bathtub in the room, or are rooms shower-only?

    Some of our room categories are equipped with a bathtub for your relaxation, while others feature a modern, walk-in shower. Please check with our team for a room that meets your preference.

  12. Are hypoallergenic pillow or bedding options available on request?

    Yes, we can provide hypoallergenic pillows and bedding upon request, subject to availability, to ensure your utmost comfort.

  13. Is daily housekeeping included, and can I customise the schedule to suit my preferences?

    Yes, daily housekeeping is included with your stay. You may also request service at a time that is most convenient for your schedule, and we will do our best to accommodate you.

  14. Do the rooms feature a dedicated workspace or business-friendly setup?

    Yes, all our rooms are furnished with a work desk and chair, providing a comfortable and productive space suitable for both business and personal use.