Latest update:
We are currently undergoing a phased renovation from April 13 to October 30, 2026. While Marco Polo Plaza Cebu remains open, some areas are being reimagined. Please note that noise may occur daily from 8:00 AM to 5:00 PM. We appreciate your understanding as we enhance your future experience.
For the comfort and safety of our guests, please note that the jacuzzi and kiddie pool are temporarily unavailable until further notice.
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FAQs

  1. What is the best way to make a reservation at Marco Polo Plaza Cebu?

    For the best rates and exclusive offers, we recommend booking directly through the official Marco Polo Hotels website, or by contacting our reservations team via phone or email.

  2. Is there a benefit to booking directly through the Marco Polo Hotels website rather than a third-party platform?

    Yes, absolutely. Direct bookings offer several advantages, including our Best Rate Guarantee, more flexible cancellation options, and an exclusive discount of up to 10% for GHA DISCOVERY members.

  3. Does Marco Polo Hotels offer a best rate guarantee for direct bookings?

    Yes, we proudly offer a Best Rate Guarantee for all reservations made directly with us.

  4. How do I modify an existing reservation?

    To modify your reservation, please contact our reservations team directly by phone or email, and they will be happy to assist you.

  5. What is the cancellation policy at Marco Polo Plaza Cebu?

    For most standard rates, we allow free cancellation up to 6:00 PM (hotel local time) one day prior to your scheduled arrival. Policies may vary for promotional rates.

  6. Is a deposit required at the time of booking, and when will it be charged to my card?

    While a deposit is not charged at the time of booking, a valid credit card is required to guarantee your reservation. Payment is typically processed upon check-in.

  7. What happens if I need to check out earlier than my booked departure date?

    Should you need to depart early, charges may still apply for the full duration of your original booking, depending on the terms and conditions of the rate you selected. Please contact our front desk for assistance.

  8. Can a third party make payment for another guest's reservation?

    Yes, this can be arranged. A third party can make a payment on your behalf either by settling the bill at the hotel or through a secure online payment link provided by our team.

  9. How do I add my GHA DISCOVERY membership number to an existing booking?

    You can easily add your GHA DISCOVERY membership number by contacting the hotel prior to your arrival, or simply by informing our Front Desk team when you check in.