Latest update:
We are currently undergoing a phased renovation from April 13 to October 30, 2026. While Marco Polo Plaza Cebu remains open, some areas are being reimagined. Please note that noise may occur daily from 8:00 AM to 5:00 PM. We appreciate your understanding as we enhance your future experience.
For the comfort and safety of our guests, please note that the jacuzzi and kiddie pool are temporarily unavailable until further notice.
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FAQs

  1. What concierge services are available at Marco Polo Plaza Cebu?

    Our Concierge team is at your service to assist with a wide range of needs, including baggage assistance, transportation services, restaurant reservations, car rental assistance, and providing tour recommendations to enhance your stay.

  2. Can the hotel arrange local tours, excursions, or curated experiences during my stay?

    Yes, certainly. Our knowledgeable Concierge team would be delighted to assist you in arranging local tours and curated experiences, allowing you to discover the best of Cebu.

  3. Where is the nearest convenience store, supermarket, or pharmacy to Marco Polo Plaza Cebu?

    The nearest options are located at JY Square Mall, just a short drive from the hotel. There you will find a supermarket, a Rose Pharmacy, and a 7-Eleven convenience store.

  4. What local dining or sightseeing recommendations does the concierge team suggest near Marco Polo Plaza Cebu?

    We recommend visiting the popular House of Lechon for local cuisine and the Sugbo Mercado food market for varied options. For sightseeing, the nearby Temple of Leah and Tops Cebu lookout offer stunning views and memorable experiences.

  5. Where can I find a taxi near Marco Polo Plaza Cebu, and where is the designated ride-hailing pick-up point?

    Our Concierge or Security team at the lobby will be happy to assist you in getting a taxi. The designated pick-up and drop-off point for all ride-hailing services is also conveniently at the main hotel lobby.

  6. Can I borrow a power bank, umbrella, or other daily essentials from the hotel during my stay?

    While we do not offer power banks for loan, you are welcome to use the charging stations at our Concierge desk. Umbrellas may be borrowed from the Concierge, subject to availability.

  7. How do I raise a complaint, provide feedback, or escalate a service concern?

    We value your feedback. Please feel free to approach our Front Desk to speak with a Duty Manager at any time. You can also share your experience on platforms such as TripAdvisor and Google Reviews.

  8. Is there a 24-hour guest services line or front desk at Marco Polo Plaza Cebu?

    Yes, our Front Desk and Guest Service Center operate 24 hours a day to assist you with any needs you may have, at any time.

  9. How do I contact Marco Polo Plaza Cebu to make a pre-arrival special request or arrangement?

    To make any pre-arrival arrangements, please call our main hotel line at (032) 253 1111. Our team looks forward to helping you personalize your stay.