Latest update:
Smoke-free Policy (Effective 1 April 2026)
3% Hotel Accommodation Tax (Effective 1 January 2025)
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FAQs

  1. What concierge services are available at Prince Hotel, Hong Kong?

    Our Concierge team is ready to assist with luggage storage, airport transfers, restaurant bookings, local attraction information, courier arrangements, and more to make your stay seamless.

  2. Can the hotel arrange local tours, excursions, or curated experiences during my stay?

    Yes, we would be delighted to assist. Please contact our Concierge team for personalized recommendations and assistance with arranging local tours and experiences.

  3. Where is the nearest convenience store, supermarket, or pharmacy to Marco Polo Hongkong Hotel?

    The nearest convenience store, supermarket, and pharmacy are all located inside Harbour City, the shopping complex connected to the hotel, approximately a 7–10 minute walk away.

  4. What local dining or sightseeing recommendations does the concierge team suggest near Marco Polo Hongkong Hotel?

    We have compiled a list of suggested attractions in our Service Directory (pages 24-31). For more details or personalized assistance, please visit our Concierge desk—we’ll be delighted to help.

  5. Where can I find a taxi near Marco Polo Hongkong Hotel, and where is the designated ride-hailing pick-up point?

    Taxis are generally available outside the main entrance. For pre-arranged transfers, please contact the Concierge in advance so we can ensure a smooth journey for you.

  6. Can I borrow a power bank, umbrella, or other daily essentials from the hotel during my stay?

    Yes, please contact our Service Centre for assistance with borrowing daily essentials. We also kindly refer you to page 18 of our Service Directory for important notices on the safe use of power banks.

  7. How do I raise a complaint, provide feedback, or escalate a service concern?

    We value your feedback greatly. Our Duty Manager is at your service 24 hours a day. Should you require assistance, please contact our Service Centre, and they will connect you immediately.

  8. Is there a 24-hour guest services line or front desk at Marco Polo Hongkong Hotel?

    Yes, you can reach our 24-hour hotel service line at +852 2113 0088.

  9. How do I contact Marco Polo Hongkong Hotel to make a pre-arrival special request or arrangement?

    To make any pre-arrival arrangements, please contact our Reservations team or the Front Desk. They look forward to helping you personalize your stay.