Latest update:
Pool Closure Notice
Smoke-free Policy (Effective 1 April 2026)
3% Hotel Accommodation Tax (Effective 1 January 2025)
 /  Join
Gallery My Reservations Book Now

FAQs

  1. What room categories and suite types are available at Marco Polo Hongkong Hotel?

    We offer a wide selection of rooms and suites, including: Superior, Deluxe, Premier, and rooms with stunning harbour views. For families, we have Deluxe Family and connecting room options. We also feature a range of suites, including the signature Marco Polo Suite.

  2. What is the difference between Superior, Deluxe, Premier room and Suites categories at Marco Polo Hongkong Hotel?

    Experience comfort in our Superior Rooms designed for a cosy and well-appointed stay. Opt for our Deluxe Rooms for additional space and enhanced bathroom features for ultimate relaxation. Elevate your stay with our Premier Rooms offering generous layouts and separate living areas, perfect for families or longer visits. Finally, indulge in our expansive Suites, boasting premium services and captivating city or harbour views.

  3. What is the Continental Club at Marco Polo Hongkong Hotel, and what privileges and benefits does it include?

    The Continental Club is our exclusive lounge offering personalized service and comfort. Guests enjoy privileges including private check-in/out, daily breakfast, all-day refreshments, evening cocktails, dedicated concierge services, and complimentary laundry for three items per stay.

  4. What are the Continental Club hours, and what is served during breakfast, afternoon tea, and evening cocktails?

    The Continental Club is open from 7:00 AM to 11:00 PM daily. We serve a buffet breakfast with an à la carte menu, offer coffee, tea, and light refreshments throughout the day, and present canapés and drinks during our evening cocktail hours.

  5. What bed sizes are available, and what are the dimensions of king beds, twin beds, and extra beds?

    Our bed dimensions are: King bed (2m x 1.9m), Queen bed (1.5m x 1.9m), Twin bed (1m x 1.9m), and Extra bed (0.95m x 1.98m).

  6. Are cribs or baby cots available on request?

    Yes, we are happy to provide a baby cot upon request. As they are subject to availability, we recommend letting us know in advance.

  7. Can a rollaway or extra bed be added to my room?

    Yes, an extra bed can be arranged in certain room types. The charge is HKD 400 per night, plus a 10% service charge and applicable government tax.

  8. Can adjacent or connecting rooms be arranged for families or groups?

    Yes, we can. You can book a Superior Connecting Family Room directly on our website. For other room types, we are happy to note your request, and the arrangement will be subject to availability upon arrival.

  9. Is Wi-Fi complimentary throughout the hotel and in all guest rooms?

    Yes, complimentary high-speed Wi-Fi is available for all guests throughout the entire hotel, including all guest rooms and public areas.

  10. What in-room entertainment or streaming services are available?

    All our guest rooms are equipped with a wide selection of local and international TV channels for your entertainment.

  11. Does the room include a mini bar, and is there a charge for items used?

    Our rooms do not feature a stocked minibar. However, for your convenience, we provide a mini-fridge and complimentary bottled water in all rooms. Guests are also welcome to purchase refreshments from our restaurants and lounge.

  12. Is there a bathtub in the room, or are rooms shower-only?

    For your comfort, all our guest rooms feature a bathtub, with a selection of rooms also equipped with a separate, walk-in shower.

  13. Are hypoallergenic pillow or bedding options available on request?

    Yes, a hypoallergenic pillow is available upon request. To ensure we can accommodate your needs, please notify us in advance of your arrival.

  14. Is daily housekeeping included, and can I customise the schedule to suit my preferences?

    Yes, daily housekeeping is included for all standard stays. Please note that some long-stay packages may follow a different housekeeping schedule.

  15. Do the rooms feature a dedicated workspace or business-friendly setup?

    Yes, all guest rooms include a dedicated writing desk for your convenience. For a more comprehensive business setup, our Suites and Continental Club Rooms offer enhanced workspaces.